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The Down Inn understands that customers care about the use and storage of their personal information and data and that you rely upon us to act in a careful and sensible manner in this regard.

This privacy policy statement has been created to demonstrate our commitment to the privacy of our customers. By using The Down Inn, our website, our reservations telephone line and any other service you are consenting and agreeing to the practices outlined in this statement. The Down Inn will always handle information in compliance with the Data Protection Act (1998) and the General Data Protection Regulation (GDPR) (EU) 2016/679.

The Internet is a global environment and using the Internet to collect and process personally identifiable information involves the transmission of data on an international basis. By browsing this website and communicating electronically with us you acknowledge and agree to our processing your personally identifiable information in this way.

The Down Inn is responsible only for the privacy statement and content of the website. The Down Inn is not responsible for the privacy practices or the use of cookies on websites that you have accessed this website from or for the non-The Down Inn sites that you access from this website.

Whilst every effort is made to update the information provided on this website on a regular basis, The Down Inn makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of information contained on any of the pages comprising the website and shall not be bound in any manner by any information contained on the website or any of the pages comprising the website.

The Down Inn reserves the right at any time to change or discontinue without notice, any aspect, feature or service offered by way of this website. No opinions, information, data or content contained on the website shall be construed as advice and are offered for information purposes only. The Down Inn gives no warranties and makes no representations as to the accuracy, completeness or reliability of any such opinions, information, data or content.

WHEN AND WHY IS PERSONAL INFORMATION COLLECTED?

1. MAKING A RESERVATION

There are several ways of making a room booking with us, including the following:

By calling our hotel on 01746 789539

Online at thedowninn.co.uk, using our secure online booking system

By emailing info@thedowninn.co.uk (Payment details cannot be given by email)

Via a third-party booking agent such as Booking.com or Expedia (Please see their privacy policies for information on how your personal data is collected and used)

Personal information, including your name, address, contact number, email address, credit card number, expiration date and security code is collected when making a reservation. This information assists with identifying you and contacting you regarding your reservation or any requests.

Your debit or credit card details will be verified and processed using a secure, reliable and fully PCI DSS compliant online payment processing gateway. All data is encrypted to ensure it cannot be read by anybody else. We accept all major credit and debit cards in multiple currencies. Please note we will never ask you for your payment information via email.

We will use your personal information to send you confirmation of your booking and for any pre-& post arrival communication.

2. DURING YOUR STAY

Upon arrival we will use your personal information stored in our property management system to confirm your booking and identify you. This is the information collected when making your reservation or if booked via a third party agent such as Booking.com, upon check-in.

We also record your itemised spending during your stay for the purposes of billing. This information is also recorded to comply with financial reporting requirements.

For overseas visitors, we are required by local law to collection your passport number and next destination. We will only hold passport information for 12 months as required by law.

3. MAKING A RESTAURANT BOOKING

There are several ways of making a restaurant booking with us, including the following:

Over the phone with our bar team.

By email to our management team.

Personal information such as your name, telephone number and/or email address will be required when making a booking.

Please note these contact details may be used for the governments test and trace service, up to 21 days after your visit, in the interest of keeping us all safe.

HOW IS YOUR PERSONAL INFORMATION STORED?

When making a reservation, your personal information is stored in our cloud-hosted property management system as a guest profile. This information is available when you are making a booking and allows us to deliver the best possible service to you.

We may also store information securely on with trusted third parties including Guestline.

When making a reservation via a third party such as Booking.com, our privacy policy will apply to any personal information shared with us.

HOW LONG DO WE STORE YOUR PERSONAL INFORMATION?

We will only keep your personal information for as long as it is necessary to fulfil our service to you, for business or legal purposes, or in accordance with applicable laws.

EMPLOYEE ACCESS TO YOUR INFORMATION

Your information is disclosed to our employees, agents and representatives on a ‘need to know’ basis and we confirm that all such persons understand the importance of client confidentiality and privacy and are aware of the terms of this privacy policy.

NON-DISCLOSURE TO THIRD PARTIES

The information and data we collect is important for The Down Inn and we would not want to share this with anyone else. Unless we have your express consent, we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes.

We do disclose or transfer your data or personal information to other companies, data processors or agents employed by us to perform any necessary functions on our behalf, but they are bound by our privacy policy and may not use this information for their own purposes.

In the event that The Down Inn or any part of its business is sold to, or integrated with, another business, The Down Inn may disclose your personal information to the new owners (and their professional advisers on the transaction) to be used by the new owners. The access of such specified third parties would be limited to the provision of this privacy policy including continuing to provide you with the same services as are currently provided by The Down Inn.

RESPONDING TO A DATA BREACH

In the unlikely event of any of the below data breaches occur, The Down Inn will notify the Information Commissioner’s Office (ICO) without undue delay. If there is a risk to individuals affected, they too will be notified.

ACCESSING AND AMENDING YOUR DATA

If you would like a copy of the personal information we hold about you, please email us at info@thedowninn.co.uk or by writing to us at the following address:

Steve Ruffell-Hazell
The Down Inn
Bridgnorth
WV16 6UA

We do our best to ensure that all information held relating to you is kept up-to-date, accurate and complete. In this regard, we also rely on you to notify us if your information requires updating or deleting. We will respond to requests from you to update or delete your information in an efficient and timely manner.

Should you wish to withdraw your consent to any or all of your personal data in instances where we are required by law to collect this information, you agree and understand that we may not be able to provide or continue providing our products and services.

CHANGES TO OUR PRIVACY POLICY

We regularly review our privacy policy and occasionally make changes so please check back frequently for any updates. This privacy policy was last updated on 13th July 2019.

LEGAL ISSUES

This is a United Kingdom website and is subject to the laws of England and Wales and any disputes will be decided only by the courts of England and Wales. New Forest Hotels will disclose personally identifiable information without your permission when required by law or, in good faith belief, that such action is necessary to investigate or protect against suspected criminal activities to New Forest Hotel guests, visitors, associates or property (including this site) or to others.