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Thank you for choosing to stay at the Down Inn. Please be sure to review the Terms and Conditions below:

Your booking

Your stay

Dining with us

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The legal bit

The Down Inn may cancel your booking (i) if the hotel or any part of it is closed due to circumstances outside its control (ii) if the guest becomes insolvent or enters into liquidation or receivership (iii) if the guest is more than 30 days in arrears with any payment to the Down Inn (iv) to avoid a breach of these conditions, or (v) if it might prejudice the reputation of, or cause damage to, the Hotel, (vi) if the guest is abusive to The Down Inn staff. In such event the hotel will refund any advance payment made but will have no further liability to the guest.

The Management reserves the right to amend the contents of these terms and conditions without prior notice.  It is the customer’s responsibility to check for any updates.

Notwithstanding anything contained in these terms, The Down Inn will not be liable for any failure to perform its obligations to the Client in whole or part as a result of any of the following circumstances: strikes, other industrial action(s), fire at or near the hotel, flood at or near the hotel, civil unrest, dispute or commotion, act of God, legal action against the company, not resulting from its negligence, preventing the supply of services, electricity/gas cut, loss of water.

The Down Inn will take all reasonable steps to fulfil the reservation to the best of its ability and in accordance with the details provided. However, it reserves the right to provide alternative services of at least an equivalent standard at no additional costs to the Client.

We reserve the right to review any agreements made outside of our standard hotel policy not appearing in these terms and conditions that do not constitute the best interests The Down Inn.

European Commission’s Online Dispute Resolution Platform is available at http://ec.europa.eu/odr